CHARLES R Hyq
map-marker New Albany, Indiana

Wow! I messed up.

Well if i check my credit card statment and find any miss charges from your company, Wow! I guarantee you will pay a very serious penalty for fraud and theft! I am not the one you want to plays these games with.
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Reason of review:
Problems with payment
Deborah O Kay
map-marker Manchester, New Hampshire

Liars and Cheats

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I was suckered into buying face cream and lifting syringe. The salesperson quoted me $197.95 for the two then took my credit card and rang up a $200.00 charge - more than she quoted. Before she rang in my sale, I asked if I could return the products if I didn't like them and she said yes. Well, after getting my bag of products with the receipt inside- which required no signature. Unbeknownst to me I was duped. The receipt strictly says no returns allowed. The products made me break out so now I'm out $200 and stuck with crap product. DON'T BUY THESE PRODUCTS!!!!! DO NOT TRUST THE SALES PERSON!!! DO NOT LET THEM WALK AWAY WITH YOUR CREDIT CARD!!
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Loss:
$200
Cons:
  • Sales rep
  • Sales person
  • Pushy staff
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

3 comments
Tywana Tux

I too have been ripped off recently in The Mall in Florida by two assistants that would not let me leave until. Had brought some of their fav cream.

Guest

i took got sucked in...stay away/mostly water...crap

Guest

just a total rip OFF. Haven't even used my product 20 times and tube is empty....

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Lorraine M Gga
map-marker Hackensack, New Jersey

Dermatox Bio Thermal Cavier Serum doesn't heat the skin

doesn't work like demonstration skin doesn't heat with bottle given to me
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Loss:
$200
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

Lorraine M Gga
map-marker Hackensack, New Jersey

Serum does not work

Bio Thermal Caviar Serum does not heat the skin
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Loss:
$200
Reason of review:
Not as described/ advertised
Michelle D Ppj
map-marker Memphis, Tennessee

Ripped Off.

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I was recently in New Orleans and was stopped by a store employee,Nikki, while walking. She commenced to telling me how my eyes looked old and how I needed this product. I've never purchased anything like this and the most expensive beauty product I own is By L'Oréal. She put this amazing product under my eyes and bam I looked 10 years younger. At first she tried to sell this to me for $100 and I said thank you and was leaving. Then she said that she'd give me a "special" price of $59 if I promised not to tell anyone. Well I knew she was full of it, but the product did indeed work so I said okay. Turns out she sold me a completely different product which has done Nothing for me. This is why I stick to L'Oréal and don't buy this junk. At least I know exactly what I'm getting and no one is telling me in front of my husband how much I need to do something about the bags under my eyes and then switching the product I want for a cheaper version. Never again.
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Anonymous

Put a dispute on your credit card, if you have a Visa or MC

If you dispute it, your credit card will investigate the transaction
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1 comment
Kamdin Ige

I tried but they say they cant do anything :( 3.6k

Jonathan S Pbj

Customer Service

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I bought some of their products from the store in The Galleria shopping mall in Houston on Friday 10th August 2018. I got an example treatment done in store but during the night the treatment caused my face to itch.

I returned the goods the following day (11th August 2018) in exactly the same condition as I bought them. The sales assistant said she could not issue a return as it had to be done by her manager, who was not in store.

I left the goods with her and have now been talking to her manager over the phone to have my money refunded. The manager of the store is refusing to give me a refund stating company policy.

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Cons:
  • Sales person
  • Pushy staff
Reason of review:
Poor customer service
1 comment
Riot Cos

Please email me at 5454kirsten@***.com if you get a moment, filing deceptive trade practices claim. and maybe you can join us.

Caren R Hjm
map-marker Fort Lauderdale, Florida

Worst inappropriate shopping experience

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Was intimidated, held hostage with a mud mask while being harassed to buy a $14,000 product. Worse shopping experience ever.

The sales person Don was so aggressive that he practically threw me out of the store when I wouldn't buy his product. Before I went in I had one of their shopping bags from a previous purchase and several sales people in a different store warned me that many women had left D"OR24K in tears.

This store targets seniors as a vulnerable population and should have criminal charges brought against them. I am filing with the attorney general as I recommend others to do the same.

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Reason of review:
Poor customer service
4 comments
Guest

There are two primary companies, D'Or24k from Miami and Mazel Group from California. Mazel runs a bunch of brands that are made to sound luxurious.

This is how the scam works. In the store, they use high-end products to do the demonstration. What you buy is cheap *** made by a contract manufacturer in Florida. It's actually harmful to your skin.

The workers are all young people from Israel who are promised easy money and a great time living and working illegally around the world. There are actually recruiting companies that only fill these roles, one is based in California. The staff lives in company-provided housing which makes them pretty close to slaves. They are far from Israel, working illegally for commission, living in company-provided housing that they have to pay rent for and if they don't sell they are out on the street and probably have whatever they earned taken to pay for the plane ticket and expenses.

They are trained to be hyper-aggressive but I doubt you can train people to be obnoxious. I think that just comes naturally for them. There are of course no refunds because if they accepted refunds everyone would return the product when they realize that what they bought isn't anything like what was demonstrated in the store. They generally target tourists who won't complain or file a report because they are on vacation and are often embarrassed to admit that they were ripped off.

These scammers operate around the world but ironically, not in Israel. It's absolutely disgusting and I wish governments would crack down on this but it's so under the radar that they likely don't become aware of it or are paid off.

I'm glad you didn't fall for it but please share this to hopefully drive them out of business. I contacted the FL AG's office but I doubt they take it seriously.

Riot Cos

I am looking for an attorney to file a deceptive trade claim. If you want to join us.

Please email me at 2424kirsten@***.com. I think my situation and two other's are very similiar. I tried my credit card company and the attorney general. they were not helpful..

I'm thinking if we band together they might stop these folks.

Thanks! Kirsten

Kamdin Ige
reply icon Replying to comment of Riot Cos

I got scammed to 2 weeks ago. 3.6k I feel like an idiot

Kamdin Ige
reply icon Replying to comment of Riot Cos

I got scammed to 2 weeks ago. 3.6k I feel like an idiot

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Anonymous
map-marker Fort Lauderdale, Florida

Senior Abuse

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My mother is 85 and went to the galleria to shop and the sales person chased her down and talked her into spending $5,000 on facials. When i went to visit her i took her to one of her appointments. While she was getting a facial i sat in the mall to wait. I noticed the 3 sales girls targeting only single elderly women They literally chased them down and harassed them until they caved in and purchased something. I was appalled that the only people they went after were elderly women shopping alone. So....i decided to go back into the store to talk to the manger. It was my lucky day.. The owner had just flown in and was there. He was a smug little punk. I expressed my concern on their marketing technique and his reply was no one was holding a gun to their head. I told him if i saw one more purchase on my mothers credit card from their store i was going to call the authorities and press charges.
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Loss:
$5000
Cons:
  • Targeting of elderly people
  • Sales person
  • Pushy staff
Reason of review:
Pricing issue

Preferred solution: Full refund

4 comments
Riot Cos

I had the same experience and If you are interested in joining me to file deceptive trade practices claim please email me at 5454kirsten@***.com. Thank You,

Guest

Same thing with my 94 yr old mil. They keep pressuring her to buy more and more when she goes in for her “free” facials. This week they took her for another $8000!

Guest

I have a bad experience as wellthe cream was used, almost empty

Guest

Not happy also would like a refund too used a couple times paid 3000,help

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PENNY Xwk

They take your ,money and never send you the product.trying to get credit on my card and dor24 id disputing it.this comp-any is a Freud.

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when you go into them or should I say when they drag you in,they put this cream on your face that makes your skin look good.then when you go home you look the same as when you got dragged in.they don't sell you the same product they put on your face its something else.Then us seniors fall into a trap and order this crap.Once they get your money they tell you you have 15 to 30 days to return it, How can you return something you never received,because they never sent it. so ladies don't fall into these mall or island sales they are all gimmicks.
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Loss:
$1075
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous

RIP off

D’OR24k; These products are an absolutely rip off. Their staff are rude and very unprofessional. Stay well clear of this company and their products.
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Reason of review:
Bad quality
B T

SCAM SCAM SCAM

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DO NOT purchase any products from these sellers.

I returned back to UK with totally empty containers !!!!!! The syringe & eye serum empty. The face peel container has stuff in there, obviously I went back to my accommodation and didn't think to check the packaging.

I am so cross that I have been scammed, will never trust again.

I can see that this has happened to other people also.

How can they still be allowed to trade ?

I will contact the Police Dept, in Key West if I don't get any response from these professional scammers.........scum

I want my money back !!! asap

View full review
Loss:
$499
Cons:
  • Pushy staff
Reason of review:
EMPTY Syringe & Eye serum bottle

Preferred solution: Full refund

1 comment
Guest

I rec'd my huge purchase and no receipt included in the box! I purchased from a little store in St. Thomas and have no way of returning product since no paperwork included.

Jeff f Zkg
map-marker Fort Lauderdale, Florida

*** and false claim

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He sold me on the product. Thought about it again. After he tried it on my hands went on for the day then no change what so ever. I want to get my money back and return these unopened products which was salt scrub and lotion. The manager reading this please respond and fix the issue, or i will tell everyone i know and go in the mall and tell everyone in the mall it's a scam and keep you from getting business. Thanks
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Reason of review:
Bad quality
Anonymous

Negative

The guy was pushy. He put eye cream that was white on me. When I got home I had a peach color. Dried out my skin. The white cream made my skin soft. Rip Off The place looked shady to me.
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Reason of review:
Poor customer service
Anonymous

*** salesman was way too pushy

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"Shawn" at the Houston Galleria mentioned several times that he was not working at the cart but was just there "to train the *** guy." After 20 minutes that I'll never get back, Shawn acted shocked when I politely told him I was not going to buy anything. He said I was, "making things weird and embarrassing for him" because he was offering "such a low price." In between claiming to be a dermatologist and complaining about how much rent he was paying for two spas at the Galleria, he couldn't answer basic questions about the ingredients. He had the nerve to say , "I know you can't afford $700." He doesn't know that! He even has the nerve to try to run his fingers through my hair! I felt thoroughly creeped out and unsettled by the whole experience.
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Cons:
  • Sales person
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution